Ancillary service performance affects organizational and patient outcomes. This study aims to identify decision-support needs of ECG technicians, a critical ancillary service in inpatient settings. We devised a mixed methods study including staffing data, ECG records (request time, completion time, priority) and technician semi-structured interviews/observations. Results suggest ECG completion times fall below recommended clinical times, a suboptimal result influenced by work system elements. Decision-support tools may streamline the process and significantly shorten ECG technicians’ completion times.
Learning Objective: Discuss decision support needs of EKG technicians in inpatient settings
Mustafa Ozkaynak (Presenter)
University of Colorado
Andrew Levy, University of Colorado Hospitals
Juliana Barnard, University of Colorado-Denver|Anschutz Medical Campus
Sharon Pincus, University of Colorado-Denver|Anschutz Medical Campus
Michael Ho, University of Colorado-Denver|Anschutz Medical Campus