Description
Healthcare organizations worldwide use quality dashboards to provide feedback to clinical teams and managers, in order to monitor care quality and stimulate quality improvement. However, there is limited evidence regarding the impact of quality dashboards and audit and feedback research focuses on feedback to individual clinicians, rather than to clinical and managerial teams. Consequently, we know little about what features a quality dashboard needs in order to provide benefit. We conducted 54 interviews across five healthcare organizations in the National Health Service in England, interviewing personnel at different levels of the organization, to understand how national (UK) clinical audit data are used for quality improvement and factors that support or constrain use of these data. The findings, organized around the themes of choosing performance indicators, assessing performance, identifying causes, communicating from ward to board, and data quality, have implications for the design of quality dashboards, which we have translated into a series of requirements.
Learning Objective: Learn the requirements for a quality dashboard
Authors:
Rebecca Randell (Presenter)
University of Leeds
Natasha Alvarado, University of Leeds
Lynn McVey, University of Leeds
Roy Ruddle, University of Leeds
Patrick Doherty, University of York
Chris Gale, University of Leeds
Mamas Mamas, Royal Stoke Hospital
Dawn Dowding, Manchester University
Presentation Materials: