The HHS IHS HIT Modernization Project is sponsored by the U.S. Department of Health and Human Services Office of the Chief Technology Officer (HHS OCTO) in conjunction with the Indian Health Service (IHS) to provide an analysis and recommendations to HHS concerning the modernization of the IHS Health Information Technology (HIT) system (RPMS). This project is anticipated to be the first step of a multi-faceted project. Human-Centered Design (HCD) is an integral methodology for the evaluation of the current state and is being used to evaluate the current state of HIT across the I/T/U (Indian Health Service/tribally operated/urban programs) and to identify alternatives.

This panel will demonstrate the value of a human-centered research approach early in the software development lifecycle and will provide participants with methods, tools and recommendations for applying HCD in other health informatics projects. They will share the experience of applying HCD methodology to help answer “What does modernization look like from the end-user perspective?” The methods described were applied during IHS hospital and clinic site visits and during analysis sessions. Lessons learned, including appropriate tools to use for gathering, synthesis and analysis, will be shared.

Learning Objective: The Learning Objectives for this session are to:
1) Understand approaches and processes for applying HCD methods in the early phases of an informatics project;
2) Learn about contextual considerations for selecting HCD methods including considerations for project phase;
3) Understand methods, tools and process that can support HCD approaches;
4) Learn about challenges and approaches for equipping a team to use HCD methods in an informatics project.


Maia Laing (Presenter)
Department of Health and Human Services

Theresa Cullen (Presenter)
Regenstrief Institute

Jennifer Shivers (Presenter)
Regenstrief Institute

Joseph Amlung (Presenter)
Regenstrief Institute

Sabrina Fonseca (Presenter)
PRTNRS (&Partners) Product Design and Development Studio

Presentation Materials: