In fall 2016, a two-year grant was secured from AHRQ, to pilot a mobile Social Knowledge Networking (SKN) system on Electronic Health Record (EHR) Medication Reconciliation (MedRec), to enable Augusta University (AU) Health System, to progress from “limited-use” of EHR-MedRec technology, to “meaningful-use.” The rationale is that an SKN system would enable knowledge exchange on practice issues related to EHR-MedRec, across diverse provider subgroups and settings-of-care, which, in turn, is expected to increase provider engagement, promote inter-professional learning of best-practices, and provide a foundation for practice change (e.g., Meaningful Use of EHR-MedRec technology). Over a one-year period, 50 SKN Users (physicians, nurses, and pharmacists from outpatient-and-inpatient-medicine services), participated in discussing issues-related-to-EHR-MedRec, moderated by 5 SKN Moderators (senior administrators). This paper describes the health system’s experiences with this pilot initiative; and discusses lessons learned, in regard to the potential of a mobile SKN system to enable Meaningful Use of EHR-MedRec technology.

Learning Objective: Understand a health system’s pilot experience with implementing a mobile Social Knowledge Networking (SKN) system, pertaining to EHR Medication Reconciliation.

Examine the potential of mobile Social Knowledge Networking (SKN) technology to enable inter-professional learning (across diverse provider subgroups & care settings); and promote meaningful use of EHR Medication Reconciliation technology.

Identify implications for healthcare management practice, based on the health system’s pilot experience in implementing mobile Social Knowledge Networking (SKN) technology.


Pavani Rangachari (Presenter)
Augusta University

Kevin Dellsperger, Augusta University
R. Karl Rethemeyer, University at Albany, SUNY

Presentation Materials: