Description
This study has successfully documented top usability challenges and improvement opportunities focusing on a real-life usability evaluation project for an e-government healthcare administration system adopted by one of the states in the US. The top usability challenges were categorized using weighted metrics considering priority and severity. Furthermore, this study has drawn attention to the recommendations to resolve the identified usability challenges.
Learning Objective: (a) Applying a usability evaluation initiative to understand and document top usability challenges
and improvement opportunities in a real-life e-government system
(b) Provide a set of recommendations that
can be useful for the government officials and IT vendors which can further benefit similar e-government healthcare
administration systems.
Authors:
Forhan Emdad (Presenter)
University of Maryland - Baltimore County
Gunes Koru, University of Maryland - Baltimore County
Presentation Materials: