Hospitalized patients and their caregivers often access technologies like patient portals to understand what happens during their hospital stay. Although this access can lead to more patient engagement and positive health outcomes, many find that the technology does not support their needs. As a first step toward improving patient-facing technologies we create personas for hospitalized patients and their caregivers by following the Q Methodology, a technique for quantifying subjective opinion. We clustered 28 hospitalized patients’ and 19 caregivers’ attitudes towards receiving and managing information and working with their care team. We contribute three patient personas: patients who are (1) accommodating information seekers, (2) involved safety guardians, and (3) self-managing participators. We identify three caregiver personas: (1) cooperative information seekers, (2) vocal participators, and (3) hands-off safety guardians. These personas can inform future tools designed to support communication and information management for hospitalized patients and caregivers.

Learning Objective: After participating in this session the learner should be better able to:
Understand how to create personas based on patient and caregiver information needs using Q methodology.
Learn about how different patiens and caregivers prioritize information needs and communication needs with the care team while in the hospital
Learn about how technology should be designed to support patients and caregivers with diverse information needs.


Elena Agapie (Presenter)
University of Washington

Logan Kendall, Palantir Technologies
Sonali Mishra, University of Washington
Shefali Haldar, University of Washington
Maher Khelifi, University of Washington
Ari Pollack, University of Washington
Wanda Pratt, University of Washington

Presentation Materials: