Disparities in patient portal use may worsen existing health inequities. More than 100 studies have described disparities in portal use, however, our systematic review suggests that far fewer have evaluated interventions to overcome disparities. We found that most interventions focused on the individual, rather than including the portal-, task-, environment-, or organization-based components, which could increase their effectiveness. Additional research is urgently needed to identify effective, cross-cutting interventions that reduce disparities in portal use.

Learning Objective: Understand current literature gaps related to developing interventions that reduce disparities in patient portal use, and identify opportunites to develop more effective interventions

Authors:

Lisa Grossman (Presenter)
Columbia University

Ruth Masterson Creber, Weill Cornell Medicine
Natalie Benda, Weill Cornell Medicine
Drew Wright, Weill Cornell Medicine
David Vawdrey, Columbia University
Jessica Ancker, Weill Cornell Medicine

Presentation Materials:

• Abstract/Manuscript - 1