Description
Because of increased electronic health record use, many organizations are hiring medical scribes as a way to alleviate provider burnout and increase clinical efficiency. The providers and scribes have unique relationships and thus, this study’s purpose was to examine the scribe-provider interaction/relationship through the perspectives of scribes, providers, and administrators utilizing qualitative research techniques. Participants included 81 clinicians (30 providers, 27 scribes, and 24 administrators) across five sites. Analysis of the scribe-provider interaction data generated six subthemes: characteristics of an ideal scribe, characteristics of a good provider, provider variability, quality of the scribe-provider relationship, negative side of the scribe-provider relationship, and evaluation and supervision of scribes. Future research should focus on additional facets of the scribe-provider relationship including optimal ergonomic considerations to allow for scribes and providers to work together harmoniously.
Learning Objective: After participating in the session, the learner should be better able to:
1) Describe three characteristics that make for an ideal scribe.
2) Recognize two of the characteristics that make for an exceptional scribe user.
3) Identify two positive and two negative aspects of the scribe-provider relationship.
Authors:
Sky Corby (Presenter)
Oregon Health & Science University
Jeffrey Gold, Oregon Health & Science University
Vishnu Mohan, Oregon Health & Science University
Nicholas Solberg, Oregon Health & Science University
James Becton, Oregon Health & Science University
Robby Bergstrom, Oregon Health & Science University
Benjamin Orwoll, Oregon Health & Science University
Christopher Hoekstra, Oregon Health & Science University
Joan Ash, Oregon Health & Science University
Presentation Materials: