Patient access to their electronic health records (EHR) emerged over 10 years ago, with over 60% of offices using a portal in 2015¹. Patient interest and ability can be variable, and aligning patient and clinician needs with technical functionality is critical to success.² In this project, we report a deployment of “universal” patient portal contribution forms across several hundred clinics employing ongoing assessments and agile adjustment to sustain high levels of responses.

Learning Objective: Participants will be able:
1. to identify proven techniques for patient engagment with portal tools
2. to understand the challenges of reconiling patient-contributed medical data
3. to design strategies for improving adoption of new features by patients in their portal

Authors:

Emily Webber (Presenter)
Riley Hospital for Children

Courtney Hines, Indiana University Health
Leiza Schmoll, Indiana University Health
Danyelle Binko, Indiana University Health
Jason Schaffer, Indiana University Health
Seung Park, Indiana University Health

Presentation Materials:

• Abstract/Manuscript - 1